What are Managed Services?
Proactive and complete management of your IT
The advantages of Managed Services by Pro-Data LGI SA:
- A single point of contact for your IT: Centralized services (Backup, antivirus, email, etc.)
- Known and controlled budget: A monthly fee per user
- Daily proactive monitoring: Anticipating incidents, maintaining service quality
- Secure remote assistance
- Transparency in actions: Detailed monthly report provided to the client
- Data protection: By maintaining up-to-date IT infrastructure and providing advice
What are Managed Services by Pro-Data LGI SA?
With the Managed Services, you delegate the management of your IT infrastructure to us, and we ensure:
- Its proper functioning: 24/7 tool monitoring
- Its security: Deployment of updates and antivirus
- Its troubleshooting: Remote support
- Its documentation: Updated inventory made available
- Its backup: Data backup solution
Some examples to illustrate the benefits of proactivity:
| System anomaly | Consequence | Proactivity |
|---|---|---|
| Full hard drive | The user will soon be unable to save documents | Free up space before saturation |
| Full RAM | Slowness when using the computer | Order additional RAM before extreme slowness; propose early workstation replacement if needed |
| Pending updates | Security vulnerability exploitable by hackers | Scheduled and automatic updates for all tools in the infrastructure |
What are the differences with a maintenance contract?
The advantages of the Managed Services by Pro-Data LGI SA:
The Managed Services contract is a proactive approach to monitoring and supporting the IT infrastructure.
On the infrastructure side:
Complete 24/7 monitoring of the infrastructure allows for:
- Performing maintenance remotely;
- Deploying updates remotely outside business hours;
- Automatically detecting incidents and improving their resolution;
- Keeping up-to-date documentation of the IT infrastructure;
On the user side:
- Immediate access to support services from their workstation;
- Identification of the user and machine for more efficient assistance;
- Incident history for quality follow-up;
- Better availability of tools;
On the governance side:
- A detailed monthly report on actions taken during the month;
- Proposals for improving the infrastructure;
- Decision-making assistance by anticipating project costs;
- An IT budget that adapts to the company’s workforce;
- Recommendations on best practices and procedures to implement;
With a traditional maintenance contract:
- Your IT infrastructure is only checked when an intervention is scheduled; no other actions are taken between interventions:
- If a security vulnerability is reported by a software provider, the update is only performed during the next maintenance, leaving your company’s IT infrastructure vulnerable to attacks during this period; User workstations are not updated regularly due to lack of time or availability.
- In case of failure or malfunction, it is the user who must inform the support service; often, they change their organization, find alternative ways to perform their tasks to cope with the issues (printing through a colleague, connecting to another workstation, etc.); malfunctions accumulate slowly and begin to impact productivity. It is only when working conditions worsen that IT support is contacted.
- Consequences: The user must wait for the issue to be resolved, which delays their work, resulting in costs for the company and dissatisfaction. The replacement of hardware is not anticipated, leading to delays and extra budgets to approve.
- Support requests are not always included in the contract and may be billed additionally.
- As a result, it becomes harder to know and control your IT budget.
Are you affected?
If you answer yes to at least one of the following questions, then the Managed Services can meet your needs:
- Is one of your employees by default the only contact person for IT problems but not an IT specialist?
- Is your IT person an acquaintance who only intervenes when there’s a problem?
- Are your IT tools not monitored daily by a specialist?
- Is your infrastructure aging and no longer updated?
- Is your IT manager alone and responsible for daily tasks, support, and projects?
- Are you dissatisfied with your current provider or want to challenge them?
- Do your employees regularly encounter the same IT problems?
- Are you hesitating between hiring an internal technician and outsourcing your IT management?
- Do you want all your IT services to be managed by the same contact person?
- Do you want to focus on your core business and outsource IT management?
- Is IT management taking up too much of your time?
- Do you want your IT infrastructure to be more secure?
- Do you want to ensure your IT is compliant with certain standards?
- Do you want to regain control of your IT budget?
- Is your IT manager leaving?
