Managed Services in detail

A wide range of IT services

PROACTIVE SERVICE

Management and monitoring

We centrally and proactively monitor and manage your IT assets, no matter where you are.

Patch management

We apply system patches for all Windows, Mac, and Linux devices.

Documentation

Our technical teams document the actions and provide you with a monthly report.

Software management

We manage your software individually, by group, or company-wide.

SUPPORT SERVICE

Help desk

You benefit from access to the help desk, which handles your requests.

Remote access

We can securely take control of your managed devices.

OPTIONS

Endpoint security

We deploy a multi-layer antivirus to protect your IT infrastructure.

Backup

We protect your sensitive data by backing it up locally or in the cloud.

Office solution

Email solution, file sharing, Microsoft 365

PROACTIVE SERVICE

Management and Monitoring

At the start of the contract, we carry out a precise inventory of all your IT assets, which will automatically update throughout our collaboration.
Your IT infrastructure can then be remotely monitored, and the integrity and performance of your servers, networks, and end-user devices are checked daily.
We then have a global context to assess and resolve incidents more quickly.

Updates and patches

The main goal of patch management is to ensure the security and performance of devices. Unpatched software represents a significant cybersecurity risk for organizations, which can lead to data breaches with multiple consequences.

We verify and deploy patches and monitor software updates used by employees.

Documentation

We set up ITAM (IT Asset Management) reports to help you maintain control over your IT infrastructure and activities.

Reports can include all or part of the data based on your needs:

  • Asset and hardware inventory;
  • License keys;
  • Alerts and reports on active issues;
  • Remote access reports;
  • Antivirus activity and compliance;
  • Network status and performance;
  • Patch status and compliance;
  • etc.

SUPPORT SERVICE

Help desk & Remote access

You benefit from access to our remote support to report any incidents encountered.
Our internal technical teams can easily take control of your equipment remotely and assist you in resolving your incident.

OPTIONAL SERVICES

Antivirus protection

Antivirus protection is essential to ensure the security of your data.

The magic quadrant below lists the performance of the best professional antivirus solutions today. You can easily see where yours is currently positioned. If it doesn’t appear, unfortunately, it’s not among the top-performing ones.

Backup

Could you still access your emails and files:

  • In case of a fire at your company?
  • If your computer is broken or stolen?

We often ask these questions too late, only when we face the problem.
We propose to anticipate these risks for your company, your employees, and your clients, and to implement the most suitable backup solution for your needs: Physical backup with redundancy, online backup in the cloud, etc.

Microsoft O365 Email Solution

The Microsoft O365 professional solution offers you many advantages: individual and generic email (info@…, finance@…, etc.), file storage and sharing, office applications (Word, Excel, PowerPoint, Teams, etc.), access control, two-factor authentication, data encryption, etc.

Different subscription plans are available based on your needs.

We will work together to study the options available to you and help you improve your daily working conditions.